# Requesting Help & Reporting Issues

If you encounter any issues or need assistance with Doowii, follow these steps to find the support you need. This guide takes you through a logical flow from self-help options to submitting a support ticket if necessary.

#### Review Support Content in the Doowii Knowledge Base

1. Search the [Doowii Knowledge Base](https://support.doowii.io/readme): Start by checking for articles related to your issue.

#### Escalate to the Account Manager on your Team

1. For certain requests, such as password resets or adding a new user, contact the designated account manager on your team.
2. Your account manager can assist with some tasks and address issues that may not require direct support from Doowii.

#### Submit a Formal Support Ticket

1. Submit a Ticket: If you're unable to resolve any issue on the Doowii platform, submit a support request ticket by emailing <help@doowii.io>.
2. Provide Detailed Information:
   1. Describe the problem thoroughly, including any steps you took leading up to the issue.
   2. Attach relevant screenshots or error messages, if applicable.
3. A Doowii team member will review your request and reach out to help to find a resolution. You’ll receive updates via email as your case progresses.
4. The support team will work to resolve the issue and notify you once a solution is in place.

We’re here to ensure you have the support you need to get the most out of Doowii.

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