Requesting Help & Reporting Issues

Understand your options for requesting help and reporting issues in Doowii.

If you encounter any issues or need assistance with Doowii, follow these steps to find the support you need. This guide takes you through a logical flow from self-help options to submitting a support ticket if necessary.

Review Support Content in the Doowii Knowledge Base

1. Search the Doowii Knowledge Base: Start by checking for articles related to your issue.

Escalate to the Account Manager on your Team

1. For certain requests, such as password resets or adding a new user, contact the designated account manager on your team.

2. Your account manager can assist with some tasks and address issues that may not require direct support from Doowii.

Submit a Formal Support Ticket

1. Submit a Ticket: If you're unable to resolve any issue on the Doowii platform, submit a support request ticket by emailing [e-mail].

2. Provide Detailed Information:

   1. Describe the problem thoroughly, including any steps you took leading up to the issue.

   2. Attach relevant screenshots or error messages, if applicable.

3. A Doowii team member will review your request and reach out to help to find a resolution. You’ll receive updates via email as your case progresses.

4. The support team will work to resolve the issue and notify you once a solution is in place.

We’re here to ensure you have the support you need to get the most out of Doowii.