Knowledge Library

Help Doowii understand your organization better by uploading key terms, documents, and definitions to improve response accuracy.

Who this is for: This article is for Doowii account administrators.

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Doowii’s Knowledge Library feature allows account admins to upload terms, definitions, and documentation that provide important context about their organization’s data, systems, policies, and reporting expectations. This context helps Doowii deliver more accurate, relevant insights in response to user questions.

Knowledge added through this feature influences responses platform-wide, making it a powerful tool to align Doowii’s AI with your local terminology, structures, and priorities.

Only account admins can access and edit the Knowledge Management page. All changes affect how Doowii responds to all users in your organization.

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Knowledge Library Page Overview

The Doowii Knowledge Library

The Knowledge Library page includes three tabs. Each serves a specific purpose:

1. General Knowledge

• Displays Doowii-curated categorical terms and definitions that may be relevant to your organization.

• Admins can review and edit these items to improve contextual alignment.

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2. Custom Knowledge

• Admins may add custom key terms, definitions, and directions to Doowii, unique to their organization.

• Useful for clarifying organization-specific metrics, policies, and naming conventions.

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3. Document Knowledge

• Admins may upload organization-specific documents to expand Doowii’s understanding of your data, systems, or terminology.

• For each uploaded document, admins may also add a brief description to explain its purpose.

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Add Context to the Knowledge Library

Follow these steps to add or manage knowledge in Doowii:

To Edit General Knowledge:

1. Go to the General Knowledge tab.

2. Review the list of existing terms curated by Doowii.

3. Click Edit next to a term to update its definition. Admins may also deactivate Library items.

4. Click Save when done.

To Add Custom Knowledge:

1. Go to the Custom Knowledge tab.

2. Click Add Knowledge.

3. Enter the Title of the Knowledge Library item.

4. Enter the instructions, terms, and definitions, as well as any relevant supporting context.

5. Click Save.

To Upload Documents:

1. Go to the Document Knowledge tab.

2. Click Upload Document.

3. Select your file.

   • Supported file types: .pdf, .doc, .docx, .txt, .md, .yaml, .rtf (max 50MB).

4. Add a Title and short description explaining what the document contains.

5. Click Upload.

While Doowii supports PDF uploads, parsing content from PDF files may be inconsistent due to the wide variety of PDF formatting styles. PDFs often contain embedded elements (such as tables, headers, footers, or multi-column layouts) that may not be interpreted correctly by the system. This can result in missing, misaligned, or incomplete context being extracted from the file

Uploaded or edited Knowledge Library items are typically available to Doowii users within 5 minutes.

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Managing Knowledge Items

For each Knowledge Library item (term or document):

• Status: Shows whether the item is processing, failed, or completed.

• Edit: Make changes to the term, definition, or document metadata.

• Enable: Toggle the “Enable” switch to turn off an item without deleting it.

• Delete: Remove the Knowledge Library item completely.

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Knowledge Library Best Practices

To ensure high-quality responses from Doowii:

• Structure your content clearly. Use lists, steps, or examples when uploading instructional content.

• Once the status is "Completed" test the context changes. Run test questions to confirm Doowii is interpreting your context as expected.

• Communicate major changes. Notify internal users if new terms or documents could influence how data is interpreted.

Use caution when editing. Changes can significantly impact how Doowii identifies data, writes SQL, and interprets questions.

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Common Use Cases & Examples

The Knowledge Library may be used to:

• Add standard filters (e.g., “exclude withdrawn students”).

• Define custom metrics (e.g., “term retention rate”).

• Provide policy language for consistent responses (e.g., FERPA compliance, recommended interventions).

• Upload internal guides or reporting frameworks for shared context.

• Clarify system-specific terms (e.g., program codes, funding models).

Need help structuring your custom definitions? Contact your Doowii Support team member for additional examples, templates, and support”

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Troubleshooting & FAQs

How is knowledge used by Doowii?

Doowii uses your uploaded knowledge to improve how it understands and answers questions. When a user submits a query, Doowii searches your organization’s knowledge base (terms, definitions, documents, etc.) for content that is contextually similar and related to each user's question. This helps direct Doowii's response, providing relevant, organization-specific information.

What happens if I upload conflicting definitions?

Doowii will attempt to reconcile them, but accuracy may decrease. Regularly review and streamline your custom knowledge for clarity.

What should I do if knowledge isn’t being applied as expected?

If Doowii doesn’t seem to be using your uploaded knowledge accurately, there are a few things you can try:

• Rephrase your knowledge entries to include the terms, phrases, or example questions your users are likely to type.

• Clarify your definitions and descriptions so they reflect and align with your organization’s data schema and data sources

• Use plain language, which should help reduce ambiguity when encountering organization-specific terms (for instance, terms or metrics that aren’t widely used or clearly defined).

We’re continuously improving how knowledge is applied. If you’re still not getting the results you expect, please submit feedback through the app or reach out to our support team — your input helps us refine and enhance the feature for everyone.